- This tool is only for phones, not accessories and batteries.
- Skip the slashes when you type in the serial number.
To find serial number (IMEI), try one of the following:
- Find the serial number in the repair request confirmation email you received.
- Check the original sales package or sales receipt/contract.
Example (make sure all letters are in caps):
ESN: 12345678912 (11 digits)
IMEI: 123456789123456 (15 digits)
MEID HEX: 123A456B789C123 (14 or 15 characters)
This tool provides repair status for devices sent to Service Centers only. This information is provided as a courtesy. The online information reflects the latest status update provided by the repair center for customers and is the same information available to the Contact Center. We reserves the right, in its sole discretion, to change or discontinue the Service. We does not offer any guarantee, warranty, or promise with respect to the availability, correctness, or operability of the service.